I am in deep financial trouble this month. Our salaries were posted to the bank (BBK) by the employer on Thursday 22nd July 2010 as is the custom (every 22nd of the month). The employer advised us that the money will be in the accounts by 26th which is normal, but come 26th there was nothing. A call to BBK and the contact centre staff pretend not to know what is happening asking me to give them a day to investigate. However, it turns out that BBK is changing the number of digits in individual acoount number from 7 to 10. The employer complied with this, however, BBK seem to take advantage of the scenario to lend the money out as we agonizingly wait as they play ping pong with our employer. The underlying fact though is that BBK is doing overnight lending with such funds leaving us customers frustrated.
Offically: I am looking for a new bank, any advice?