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Depositing Cash via the ATM:-Anyone experienced this?
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kivairu
#1 Posted : Thursday, January 06, 2011 10:48:22 AM
Rank: Member

Joined: 3/5/2008
Posts: 532
Location: Nairobi
Hi on Dec 29th you have ksh.50000 on you rushing to do some purchases.You get to the shop and they just closed for the day.Being the festive season you reckon that it may not be so wise to carry cash, least you spend it in ways unexpected.You drive by the ATM and deposit the cash into your account via the ATM.A week later the money does not reflect on your account.You have the deposit slip, amount deposited and the time.You call your bank and the dude you spoke to says they will investigate and call you back but they dont.......Anyone experienced this?

Strive not to be a success, but rather to be of value. –Albert Einstein.
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milken
#2 Posted : Thursday, January 06, 2011 2:28:24 PM
Rank: Member

Joined: 4/25/2008
Posts: 192
Location: Nairobi
My exprience was slightly different. I deposited 20K at Stanchart Moi Avenue in 2005. They credited my account with 6K. I lodged a complaint and they said they were going to investigate, they even took me to securicor who manage the CIT business to see for myself how my money could not have been stolen (this was total crap). Finally they said they were not going to credit the 54K. I raised hell, wrote a letter to CBK Anti Bank Fraud with c.c. to the bank and Director of Bank Supervision. To cut the long story short they credited my account the following day. I advise that usicheke na wao and if they do not credit your account write to CBK
Itari muting'oe ihuragwo ngi ni Ngai
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Elder
#3 Posted : Thursday, January 06, 2011 2:47:46 PM
Rank: Elder

Joined: 9/7/2010
Posts: 2,148
Location: elderville
I never ever trust those machines with my money on deposits. It calls for for much faith on so many parties that I can't control such that it is a no no. I still use the ATMs but only for withdrawals even though I once got a shortfall of 1k on a withdrawal from an ATM and my bank manager was like 'it's your word against the machine and the machine can't lie...'

@milken was that trip to securicor (G4S?) before the millionaire pap heists of company we now know as G4S?
He who can express in words the ardour of his love, has but little love to express. - Petrach, Son. (That men by various ways arrive at the same end. - Montaigne, The Essays of.)
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milken
#4 Posted : Thursday, January 06, 2011 3:05:11 PM
Rank: Member

Joined: 4/25/2008
Posts: 192
Location: Nairobi
That was before ponyoka na pick up.

It was room fitted with CCTV (that was not working)when they empty the safe boxes in the ATM and verify the amount inside ach envelop against what is written on the envelop.
Itari muting'oe ihuragwo ngi ni Ngai
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Tommy
#5 Posted : Thursday, January 06, 2011 4:55:26 PM
Rank: Veteran

Joined: 12/9/2010
Posts: 894
Location: Nairobi
This machines can mess our lives and i cant trust them, though sometimes i have no choice but to use them. I also noticed that it is possible to deposit cash without an envelope. The machine has to verify and wait for the attendant to confirm the amount, i guess its a bit safer this way. @all Lets be careful and try to verify the transaction in the earliest time possible.
Don't wait for the Last Judgment. It happens every day. ~Albert Camus, The Fall, 1956
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muganda
#6 Posted : Thursday, January 06, 2011 6:03:43 PM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
Your story brings a note of caution...

I've used SCB's many years in my life before proliferation of late night banking. Never had a problem except once, and then I received mail from bank immediately the amount I indicated in the slip differed from what I had banked by 1,000.

If what @kivairu and @milken say is true, then ATM cash deposits can become tricky.
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Amir
#7 Posted : Thursday, January 06, 2011 8:41:26 PM
Rank: New-farer

Joined: 3/15/2010
Posts: 88
Location: sudan
On a ATM related issue: Yesterday(5th) my younger brother withdrew 17k from my account in one of BBK ATM in MSA, was supposed to Mpesa the money to my other brother to pay rent in nairobi. So when he goes to mpesa agent 3k notes are fake and the fella is taken to Mtwapa Police station by the mpesa agent who thinks the lad wants to con him,where he is manhandled vibaya. Finally a friend bails him out, the police take the 3k fake notes n raruas them. So i have two questions:
(1) Anyone ever withdrew fake notes from an ATM?
(2) If so what legal redress do i take against the bank now that the evidence(the fake notes were destroyed)?
Any advice is welcome

The Brave may not live forever - but the cautious do not live at all: Richard Branson
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muganda
#8 Posted : Friday, January 07, 2011 10:41:19 AM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
@Amir kweli kweli, pole.

I remember many years ago withdrawing money from an SCB ATM and giving KShs 1,000 to a friend who said he had problems of the same kind.


But more recently was outside an ATM withdrawing 2,500 but punched an extra 0 by mistake, much to my chagrin! I had to immediately go into the bank to queue to deposit the excess funds.

At the counter, I was surprised by how many times the teller scanned and rescanned 1000s and 500s, while occasionally looking up to see whether my face gave any clue of suspicion. I just stared quietly with wonder, choosing not to share the fact that the ATM had just dispensed those very same notes.
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Chaka
#9 Posted : Friday, January 07, 2011 11:08:58 AM
Rank: Elder

Joined: 2/16/2007
Posts: 2,114
@Amir,
Pole but how sure are you that it was the mpesa agent that swapped good notes with the fake ones i.e when your bro may not have been paying attention?
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Pablo
#10 Posted : Friday, January 07, 2011 11:09:40 AM
Rank: Member

Joined: 3/17/2008
Posts: 567
Location: Nairobi

Had a new experience at Equity Bank ATM at Westlands.
The ATM counts the cash and confirms it and credits your account immediatley.

Banked 100k and credited 97k to my account and returned 3k which were oldish.

Good technology which reduces the need to G4S to keep refilling.
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