Hi on Dec 29th you have ksh.50000 on you rushing to do some purchases.You get to the shop and they just closed for the day.Being the festive season you reckon that it may not be so wise to carry cash, least you spend it in ways unexpected.You drive by the ATM and deposit the cash into your account via the ATM.A week later the money does not reflect on your account.You have the deposit slip, amount deposited and the time.You call your bank and the dude you spoke to says they will investigate and call you back but they dont.......Anyone experienced this?

I never ever trust those machines with my money on deposits. It calls for for much faith on so many parties that I can't control such that it is a no no. I still use the ATMs but only for withdrawals even though I once got a shortfall of 1k on a withdrawal from an ATM and my bank manager was like 'it's your word against the machine and the machine can't lie...'

@milken was that trip to securicor (G4S?) before the millionaire pap heists of company we now know as G4S?

This machines can mess our lives and i cant trust them, though sometimes i have no choice but to use them. I also noticed that it is possible to deposit cash without an envelope. The machine has to verify and wait for the attendant to confirm the amount, i guess its a bit safer this way. @all Lets be careful and try to verify the transaction in the earliest time possible.

On a ATM related issue: Yesterday(5th) my younger brother withdrew 17k from my account in one of BBK ATM in MSA, was supposed to Mpesa the money to my other brother to pay rent in nairobi. So when he goes to mpesa agent 3k notes are fake and the fella is taken to Mtwapa Police station by the mpesa agent who thinks the lad wants to con him,where he is manhandled vibaya. Finally a friend bails him out, the police take the 3k fake notes n raruas them. So i have two questions:
(1) Anyone ever withdrew fake notes from an ATM?
(2) If so what legal redress do i take against the bank now that the evidence(the fake notes were destroyed)?
Any advice is welcome

@Amir,
Pole but how sure are you that it was the mpesa agent that swapped good notes with the fake ones i.e when your bro may not have been paying attention?

@Chaka it was such a big drama cozz the lady at the mpesa was cross checking one note after the other as my brother passed them to her.After getting the fake ones she called the supervisor,who stated that a few days ago such a similar case occurred of 10k fake notes.The police at Mtwapa claimed that my bro was cheating and since he is from nai, many nai fellas travelled to coast over xmass with fake notes. The police station was dealing with such complains from clubs, bars, lodgings, supermarkets, etc every day.
So fellow nairobi fellas stop spoiling names of a few good/honest nairobi citizens. My bro is still traumatized and worse the ATM did not have receipts at that time Nktest!!!

Equity Bank are doing great Job you deposit cash and it is moved to your account PAP.it counter checks the notes and any bad note is returned back to you to fuel your car.....I had a great experience at Kimathi...You can also deposit through an Equity agent directly to your account.

Kudos Members Bank.

Am not complaining that my money was stolen, am just wondering why dispense fake notes??

Actually the bank i mentioned in my opening thread is KCB. They finally called me informing me that they had 'finaly' found the money and if i could go to the bank for a chat with them or if they can just go ahead and credit the amount to my account. I told them to go ahead and credit the monies to my account and when i checked an hour later the money had been credited to my account.It got me thinking...how many people lose money in such uncouth ways at the banks? Those bank clerks really must me very very liquid on any day. I tend to think probably they wanted me to go the bank to ask me not to raise hell or write about the fiasco.But for me this is an eye opener .i think banks are fleecing us everyday and there's need for each of us to look closely at our account statements keenly.Any wonder then , that banks are posting profits every year.

Kcb operates two very old Atm machines at Kitengela. You are never sure they will yield cash. I've had two similar failed experiences. The latest one three months ago on Saturday, i was withdrawing 25k, the machine runs over and over again, gives me everything else except the cash. Was promised to wait the transaction will reverse, meanwhile the Bank closes, comes Monday, nothing, i visit them on Tuesday, and asked to do a letter after which they reverse, BUT without the Atm 30/= transaction charge.
I'll withdraw from Atms anytime but will not trust the machines with deposits as yet.