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CONNED @ COOP ATM
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Kamaa
#41 Posted : Friday, August 21, 2009 4:35:00 PM
Rank: Veteran


Joined: 10/6/2007
Posts: 1,177
Location: Nairobi - Kenya
@ wanyo pia mimi ni member!

you've heard me..
When you hear what I say, you will not understand. When you see what I do, you will not comprehend
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wanyo
#42 Posted : Friday, August 21, 2009 5:28:00 PM
Rank: Member


Joined: 9/28/2006
Posts: 102
@Kamaa,
karibu member
i too
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Kwanini
#43 Posted : Saturday, August 22, 2009 7:19:00 AM
Rank: Member


Joined: 1/28/2009
Posts: 353
Location: Cloud
happened once at stanchart. got the slip less cash. complained by way of letter. Following day the 20k was credited back. Be patient. The fellas manningATMs must have recorded the anomaly when they went to reconcile/load the machine.

ope u get it back

For i am the master and the captain of my fate !
"For i am the master and the captain of my fate"
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Kamaa
#44 Posted : Saturday, August 22, 2009 7:44:00 AM
Rank: Veteran


Joined: 10/6/2007
Posts: 1,177
Location: Nairobi - Kenya
@ mypesa

no update so far?

you've heard me..
When you hear what I say, you will not understand. When you see what I do, you will not comprehend
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Gunner
#45 Posted : Saturday, August 22, 2009 12:20:00 PM
Rank: Member


Joined: 8/22/2009
Posts: 2
Mypesa,such problems do happen in many ATMs anywhere in the world; its not unique to Coopbank as you can see in the replies. I have had such a problem and they have helped me before,just call their Call Centre on Monday: 0729277600 or maybe give your contacts so they can call you.

Gunner
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mwanafunzi
#46 Posted : Saturday, August 22, 2009 2:56:00 PM
Rank: Member


Joined: 12/3/2008
Posts: 113
I once had the same problem at equity due to their network issues,i raised the case and got my cash in three days.never give up.

hold tight to your chutes we are about to dive
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jerry
#47 Posted : Saturday, August 22, 2009 5:23:00 PM
Rank: Elder


Joined: 9/29/2006
Posts: 2,570
My spouse recently went to one of the members' bank's ATMs and made a withdrawal using an atm card that was supposed to have been surrendered. The card was swallowed en no cash dispensed. She reported at enquiries desk even thought it wouldn't yield anything. After 2 days she even thought of reporting the incident to the manager. Just to be sure she decided to 1st check with 'helpdesk'. To her surprise the cash had been credited to her accsmile . Patience is a virtue or what do they say?

Hotels will always serve the fruits/vegs of the season. In stocks,ur duty as a trader is to identify the HOTshare of the season.
The opposite of courage is not cowardice, it's conformity.
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mypesa
#48 Posted : Saturday, August 22, 2009 8:18:00 PM
Rank: Member


Joined: 8/14/2007
Posts: 111
@ all of you

thanks all am more informed now. i have been out of nairobi on monday 24th. will again go to the bank and surely will camp there,to see their next move.its very painful especially when an a big institution charged with your hard earned cash defrauds you in return

guys i will update you next week by tuesady.

again God bless you




anyone who lives within their means suffer from lack of imagination
Even In The Most Severe Drought In The Jungle Lions Will Never Feed On Grass.
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mypesa
#49 Posted : Wednesday, September 02, 2009 11:12:00 AM
Rank: Member


Joined: 8/14/2007
Posts: 111
@all said and done am back to tell you I got back my 20k lost via ATM after 2weeks

Was hell but insisted going back day in day out. Was tossed by UNWILLING STAFF in out

Till one day was referred to yet another guy who acknowledged that indeed they had a problem at

The said ATM in doonholm since 3 more people (God knows how many had not reported) on the said Sunday

After talking to customer care from my other ban I was informed the ATM is configured such that any money withdrawn BUT not

Exited from the system is deposited to another compartment called &lsquo;&rsquo;RETRACT&rsquo;&rsquo; which upon reconciliation vs complaints received

The excess cash is deposited back to client&rsquo;s accounts affected by the same.

So guys thanks to all contributions&hellip;&hellip;&hellip;.always have faith and believe inner self

Make a wish to God



anyone who lives within their means suffer from lack of imagination
Even In The Most Severe Drought In The Jungle Lions Will Never Feed On Grass.
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Mpenzi
#50 Posted : Wednesday, September 02, 2009 11:19:00 AM
Rank: Veteran


Joined: 10/17/2008
Posts: 1,234
Great to hear this. Your persistence paid off. Maybe for faster results you should have resorted to what someone had suggested below - go to the bank looking ugly and turn the place upside down Lol
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Kamaa
#51 Posted : Wednesday, September 02, 2009 11:43:00 AM
Rank: Veteran


Joined: 10/6/2007
Posts: 1,177
Location: Nairobi - Kenya
mmmmmh....

now go and make somebody happy...


you've heard me..
When you hear what I say, you will not understand. When you see what I do, you will not comprehend
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ach ach
#52 Posted : Wednesday, September 02, 2009 12:23:00 PM
Rank: Member


Joined: 9/2/2009
Posts: 11
Go to co-op house n request to see the operations manager.when you get to his office create a nasty scene as in go berseck n be sure to get ua money.some idiot at co-op has helped his self with yaa money. unless u r a drug dealer go for ua hard earned cash.

ach ach
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Cupcake
#53 Posted : Wednesday, September 02, 2009 12:32:00 PM
Rank: Member


Joined: 8/3/2009
Posts: 249
@ ach ach why shud he go bak to coop hse ...FYI he already got hs money bak....!

petite a' petite
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Mpenzi
#54 Posted : Wednesday, September 02, 2009 1:24:00 PM
Rank: Veteran


Joined: 10/17/2008
Posts: 1,234
@ach ach
don't just jump into the fray without first reading what's been going on!
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Coiler
#55 Posted : Wednesday, September 02, 2009 2:19:00 PM
Rank: Member


Joined: 11/18/2008
Posts: 16
Shame on Cooperative Bank.We ARE NO you anymore.Forever and ever.May u sink n sink forever.

The last of the single breed
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