FYI,not all ATMs have CCTV installed,very few have.

onto the matter at hand,just like u've been told by @k22,reconcilliation is done daily.it involves balancing two accounts:

1.the ATM journal roll where u sum up:

a) cash dispensed/withdrawn,

b)cash reamaining in the machine and

c) the rejected notes.....and

2: a special account for the atm which updates itself automatically once a customer withdraws- debits the customer against crediting the ATM A/C

normally,these two have to balance .

in case they dont,it might be due to retraction error-,whereby u withdraw,get ur card back and the receipt but minus cash,which is all recorded in the journal. in this case,a manual check of a/cs stepwise will reveal it and then the posting done accordingly to rectify the anormally .......unless those charged with the ATM wanalalia hiyo pesa.

good thing is,they cant destroy the database and the A/Cs have to balance whatever come may. so,go insist that they check that day's journal or demand to see the manager/C.E.O who will order that to be done.


be happy!

@Simonkabz:

...ever watched the passion of Jesus Christ? ...look at the face of that fella called Barabas people said he should be released instead of Jesus coming out of jail. If my freind puts on such a face,they will even hand him the cash there and then.

In Kenya,you have a fart on people's faces for them to give you a listen...

This shouldnt be a big issue CCTV or no CCTV. As most have said,reconciliation should sort out the issue. Heed what @willing2learn has advised below. he has given you a number and the guy to talk to.

Some deals are like glass. Sometimes it's better to leave them broken than try to hurt yourself putting it back together.

@ mypesa,any luck? Keep us updated

Mypesa,

If you love yourself,take my words seriously:

KINDLY CLOSE THAT ACCOUNT IMMEDIATELY.WE HAVE MORE THAT 52 BANKS AS AT TODAY AND COOPERATIVE BANK IS THE MOST USELESS BANK IN THE WORLD.I USED TO BANK WITH THEM BUT WAT I GOT,TAUGHT ME A LESSON I WILL NEVER FORGET.
N IF YOU THINK YOUR BRANCH HAVE SCREWED STAFF,TRY KIMATHI BRANCH.YOU WILL GET WILL NEVER EVER GO TO ANY OF THE BRANCHES OR EVEN WATCH ANY OF THE ADVERTS ON THE T.V.

I EVEN SOLD OFF MY SHARES ON COOP COUNTER TO ENSURE THAT I DO NOT GET BRUISES AGAIN.

ALL SK MEMBERS,SPREAD THE GOSPEL,COOP BANK ARE JUST USELESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS.

THEY ALL NEED TO BE TRAINED ON WAT IS CUSTOMER SERVICE.

The last of the single breed

@ coiler

in this case who is useless,you or co-op bank?

you've heard me..

THEY STOLE FROM ME ONLY THAT THEY DID NOT CALL IT STOLEN CASH BUT '' CASH HANDLING''

The last of the single breed

@ Coiler,learn proper internet etiquette and cease from 'shouting'. Even a form 2 drop out knows what that means

Shak,

Do you work for the damn Bank??

Kindly explain the meaning proper internet etiquette and if you can,a lecture on that can do.
You sound like a colonial chief OR u the owner of SK?


The last of the single breed

There was a time I went to the Members bank during the weekend and made an attempt to withdraw cash. I punched,got the card back,as i was putting the card to the wallet,cash came out and before i could lay my hands on it it was back to the machine.

Knowing not what to do,I told myself banking is mainly made of trust and would get the cash back. when checked the balance it was less. I wrote email to the head of Customer service and gave the details of occurrence.

When i looked at my account to days later the amount was already credited back.

there are banks and machines. Machine might not return the money but the bank will only approach them with civility - and for sure I know it is your money - but you know it is the banks.