Morey wrote:My problem with Equity is about online banking.I dont understand the point of having an online banking facility which is not fully functional.
Previously i could transffer up to 50k instantly but any amount above that has to go through the Relationship Manager.I was made to understand that the RM are supposed to check the online transffers after every five minites or less but it doesnt happen sometimes.So if you are in a hurry and you want to transffer more than 50k and you want to avoid the delay,you end up transffering lots of 50k and you get charged ksh50 per each transaction.
Recently,they have come up with another policy whereby after every transffer one makes s/he have to confirm to them either by phone or email so that they can approve.This is double work and expensive too!!
I dont know if yours is in the context of the many "50k" transactions that one has to do when transfering more than 50k but the service in general is very very veeeery important.....
Sometimes back, a family member had travelled to the country. We went round nairobi and bought several things where he was required to use his card. Now, in one of the shops (which i highly suspect) they said they swipe the card in some room somewhere in back office.... and it was all good.... after two days, he was called by his bank (out of the country) to ask him if he was doing purchases involving large sums of money in hong kong....... luckily, the money was "mid-air" and it was frozen..... if the bank had not confirmed the transaction in any way (phone, sms, email etc) he would have known when the money has already been transferred making it difficult to cancel and get it back, if at all!