You are very right. you have to have a rapport with the individual who handles your transactions. It raises their level of confidence in you as a person and you can get your transactions go pretty easily. I call and place the orders even before i transfer the money to their account(I dont leave credit balances on my brokers account as a rule) and formalise with an email later..... yet, i have heard some complain of the same investment bank.

Hey Guys,

U should consider Genghis Capital as your stockbrocker...
Listen:
1.Open till 5pm
2.Open even on Saturdays
3.U can place your orders thro email and telephone
4.Clients are kept updated with mkt any material announcements
5.Online trading platform is always active.

www.genghiscapital.co.ke

Surely @mlennyma, ignorance in beginning your list with "Geghi"
Genghis Khan is a famed warrior of Asia, Mongol invasions - the name embodies great military conquest! Genghis Capital is owned by Chase Bank.


Chase Bank has been in Kenya for 15 years, profitable from 1997 with a paid up capital of over 1 billion and customer deposits of over 10.2 billion. The organization is ISO 9001:2008 certified.

Last results, Chase bank ranked the 22nd largest by asset size posted an 82 percent rise in pretax profits.

According to their website (Latest News section), the latest news happened 6months ago in April

When will you learn that the broker is not an advisor his name is definitive of his activity.

A stock broker or stockbroker is a regulated professional broker who buys and sells shares and other securities through market makers or Agency Only Firms on behalf of investors.

When you go to the shop to buy milk do you ever ask the shopkeeper what cow the milk came from, in the same breath do not expect your broker to bend over backwards to serve you.

If you are having a problem with your current broker talk with your feet but at the same time report them to the regulator, CMA.

In addition lets be realistic even Safaricom has a different customer care line for prepaid and postpaid customer please take time to find out why.

For those in the ICT field are also aware that calls to either number are waited based on your consumption. The broker just like Safaricom are in this for profit, they are not charitable organisations.

So please stop lamenting when you are treated like monkeys when yet you are profiting your broker in peanuts. Your average monthly trade is 5,000/- the commission is 105/- of which the broker keeps about 90/-.

A shop keeper who sells you airtime worth that precious 5,000/- will make between 300/- and 400/- commission I do not hear you complaining that he touches your scratch card with sukuma wiki or that his kiosk sites over a stinging ditch.

It is time the minimum trade value is raised to 1,000,000/- at which point you can expect better service from the brokers.