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Old Mutual Very frustrating
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esther85
#1 Posted : Wednesday, October 06, 2010 12:55:29 PM
Rank: Hello


Joined: 10/1/2010
Posts: 4
Location: Nairobi
These guys are turning out to be a nightmare for me.They sent one of their agents to me who managed to convince to take one of their policies---a life and investment one combined.
I paid the intial amount and sent it to them with MPESA to their MPESA Account.I filled all the forms and handed over my spouse's details and my ID photocopies.
Its now 3 months and no word from them.They cant even send to me the policy number.Their agent nolonger picks my phone calls and when i called their head office last week on Tuesday,they promised to call me back and i haven't heard from the since.
What can i do?
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mjuaji wa stocks
#2 Posted : Wednesday, October 06, 2010 1:05:27 PM
Rank: Member


Joined: 1/16/2010
Posts: 672
Location: nairobi
There you go.....investment policies ...unit trusts and insurance products Sad Sad Sad Sad Sad Sad Sad
God gave me the power to make wealth ... Blessed the work of my hands & enabled be A SELF MADE BILLIONAIRE ...... TO GOD THE FATHER OF MY LORD JESUS CHRIST; BE THE GLORY NOW & FOREVER MORE!
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My 2 cents
#3 Posted : Wednesday, October 06, 2010 5:58:01 PM
Rank: Veteran


Joined: 6/2/2010
Posts: 1,066
Cut your losses and move on. COMPLETELY.
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msotoville
#4 Posted : Wednesday, October 06, 2010 6:20:21 PM
Rank: Member


Joined: 4/14/2010
Posts: 183
Location: Nairobi
@Esther85
You could red-flag them with Credit Reference Bureau, create a viral pass-it-on kinda mail - that should hit the fokojembes where it hurts.

Old Mutual have a history, by the way. Once did a ka-small jobo for them about 5 years back, worth 10k. Goons didn't pay.

I see nothing about them has changed!Sad
So nice that its nasty, so bangin' its busting,
So slick that its sick, so dope its disgusting!
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muganda
#5 Posted : Wednesday, October 06, 2010 6:55:22 PM
Rank: Elder


Joined: 9/15/2006
Posts: 3,905
@esther85, I had exact same issue with Old Mutual. Problem is it was a life insurance, chased it for a while, guy left the company, and had paid in advance.

Things went awry when I was contacted and informed my next payment was due. They claimed I was being covered all that time, yet I had never seen the policy, without my knowledge or that of my loved ones.

A quick visit to Insurance Regulation Authority in Upper Hill sorted out all those issues. The person in charge called, and all was lovey dovey and they changed policy commencement date.

Tread carefully... http://www.wazua.co.ke/f...s&m=59413#post59413



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anasazi
#6 Posted : Wednesday, October 06, 2010 7:12:04 PM
Rank: Veteran


Joined: 6/8/2007
Posts: 675
Those guys used to kula money on some ill advised unit linked product I took with them. Once I decided enough was enough on giving money for something that I got no statements for, I terminated after three years, cut my losses, and got my money back.
Form is temporary, class is permanent
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Gordon Gekko
#7 Posted : Thursday, October 07, 2010 9:36:25 AM
Rank: Elder


Joined: 5/27/2008
Posts: 3,760
OM had major scandals in South Africa some time back. What has stopped them from exporting this here? Google Alan Greyling who was the main architect.
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hisah
#8 Posted : Thursday, October 07, 2010 7:32:04 PM
Rank: Chief


Joined: 8/4/2010
Posts: 8,977
Can we also get a story from anyone who took their 7,500/month investment product aka Toboa investment -> http://www.oldmutualkeny...od.php?gid=2&cid=40

Some partnership they had with safcom back in 2008 on the same via Mpesa payment system - http://www.safaricom.co.ke/index.php?id=395 -> click on the "Safaricom, Old Mutual sign deal" link.

So far nothing positive from other Wazua threads
http://www.wazua.com/for...spx?g=posts&m=28292
http://www.wazua.co.ke/f...aspx?g=posts&t=7684 - If they frustrate mutual funds clients, what about stocks investors?

http://www.nation.co.ke/...0/-/jtf8ps/-/index.html

Too many red flags.
$15/barrel oil... The commodities lehman moment arrives as well as Sovereign debt volcano!
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Njung'e
#9 Posted : Friday, October 08, 2010 9:16:48 AM
Rank: Elder


Joined: 2/7/2007
Posts: 11,935
Location: Nairobi
Visit them at upper Hill and say one simple word.IRA,who are a couple of blocks away.If they don't respond,make your threat very real!!
Nothing great was ever achieved without enthusiasm.
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