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Zuku Just Super
alma
#1 Posted : Friday, September 03, 2010 11:07:18 AM
Rank: Elder

Joined: 7/20/2007
Posts: 4,432
I have complained about some so called Kenyan ISP. I actually thought that this issues with isp's will never end.

However, in came zuku broadband.

For the past 3 months I have experienced what is I consider sheer orgasmic customer care.

Absolutely superb.

Heck, its even cheaper than the 3 bob calls a minute.

I want to thank the customer support team and especially one Mutua and another Aaron for making me believe that Kenyans are super once again.
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.
inf8nity
#2 Posted : Friday, September 03, 2010 11:13:11 AM
Rank: Member

Joined: 7/24/2009
Posts: 80
Haha! Alma are you sure they aren't paying you for this?smile Personally i haven't tried zuku but the reviews I've been hearing and reading aren't encouraging. d'oh!

If i get ten more reviews like yours i'll sure give it a try!Laughing out loudly
kyt
#3 Posted : Friday, September 03, 2010 11:24:58 AM
Rank: Elder

Joined: 11/7/2007
Posts: 2,182
two different opinions two people, guess one mans meat is another man's poison.
LOVE WHAT YOU DO, DO WHAT YOU LOVE.
gathinga
#4 Posted : Friday, September 03, 2010 12:21:36 PM
Rank: Veteran

Joined: 11/30/2006
Posts: 635
alma wrote:
I have complained about some so called Kenyan ISP. I actually thought that this issues with isp's will never end.

However, in came zuku broadband.

For the past 3 months I have experienced what is I consider sheer orgasmic customer care.

Absolutely superb.

Heck, its even cheaper than the 3 bob calls a minute.

I want to thank the customer support team and especially one Mutua and another Aaron for making me believe that Kenyans are super once again.

perfect sales pitch
KulaRaha
#5 Posted : Friday, September 03, 2010 12:27:30 PM
Rank: Elder

Joined: 7/26/2007
Posts: 6,514
Alma, you used to swear by Access I recall....
Business opportunities are like buses,there's always another one coming
alma
#6 Posted : Friday, September 03, 2010 2:19:36 PM
Rank: Elder

Joined: 7/20/2007
Posts: 4,432
@kularaha I have never sworn by access. Never had them. My neighbour did.

I tried zuku and its perfect...that is in comparison with the alternatives.

i have used safcom, orange, zain, and zuku. They all have their issues. From too expensive to dropped connections. The other provider that will remain nameless is not worthy to be called a provider but a useless promulgation of useless people.

@infinity I agree completely with ur sentiment. I have realized that before you pick your provider, ask your immediate neighbors. Set up shop in their office or home for a few days if you can. The providers are only good in some areas and terrible in another area. so pick your poison. Just one poison you should totally avoid and you know which it is.

My concern is more on customer service. Good service is an anathema for these companies so I tend to like those that provide good customer care.

@gathinga I hope it is a sales pitch. They deserve it. I promised wazua that I would write back my experiences with these companies. So there it is! The perfect sales pitch from probably the best customer care I have ever received in this country.
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.
My 2 cents
#7 Posted : Friday, September 03, 2010 4:31:32 PM
Rank: Veteran

Joined: 6/2/2010
Posts: 1,091
If this is true, what a turn around. I have only heard negative things said about Zuku.
inf8nity
#8 Posted : Friday, September 03, 2010 4:36:04 PM
Rank: Member

Joined: 7/24/2009
Posts: 80
@Kularaha as for me I can swear by Access any day I have been using them for over a year now. Well its the only devil I know!

@ Alma would you at least care to elaborate on the great customer care you talking about (e.g. what exactly they did for you) so that we can know what we are missing on our end... and try to demand it!smile
Otivo
#9 Posted : Friday, September 03, 2010 5:29:59 PM
Rank: Member

Joined: 2/21/2007
Posts: 6
Location: Nairobi
I totally concur!

Zuku might not have world-class service, but their customer care is out of this world. I have had them for more than a year and a half and I have never had a reason to complain.
msotoville
#10 Posted : Friday, September 03, 2010 6:29:57 PM
Rank: Member

Joined: 4/14/2010
Posts: 183
Location: Nairobi
Zuku works in two places; where there are no trees or where there are no highrise buildings.

At least that's what I experienced at both office and home. Sure, those clowns in customer care belt out their usual BS...like they are reading from a script; and while you are suffering bila internet those idiots are laughing all the way to the bank juu wamekalia deposit yako.

Zuku is hopeless. Hata afadhali smoke signals! Nkt!
So nice that its nasty, so bangin' its busting,
So slick that its sick, so dope its disgusting!
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